Job Description
Senior Support Worker
Location: Fakenham (community-based)
Service Type: Support at Home Service
Hours: 37.5 hours per week (Full Time)
* 15 hours per week – administrative / office-based duties
* 22.5 hours per week – direct support in the community
Salary: £26,102.58 per annum (£13.35 per hour)
Mileage: £0.45 per mile (paid while on support)
Reporting to: Service Manager & Deputy Manager
About the Role
We are looking for a passionate and experienced Senior Support Worker to join our Support at Home service in the Fakenham area. This is a varied and rewarding role, combining leadership and administration with hands-on support, helping people to live independently in their own homes and within their local community.
As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high-quality, person-centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support.
Key Responsibilities
Promoting Best Practice
* Support teams to deliver person-centred support that reflects individuals' needs, wishes and aspirations
* Promote an open, inclusive and safe working culture
* Complete quality and compliance audits and support improvement action plans
* Support the achievement of service KPIs
* Promote health and safety across the service
* Act as an ambassador for FitzRoy within the local community and with external agencies
* Champion organisational initiatives, including digital transformation
Supervisory & Leadership Support
* Role model positive and inclusive team working
* Support managers with rota planning, staffing cover and absence management
* Allocate tasks and lead shifts to ensure effective service delivery
* Provide guidance, supervision and support to Support Workers
* Conduct support and development meetings and return-to-work interviews
* Support the induction of new starters, bank and agency staff
* Act as a first point of contact for day-to-day staff queries
* Respond appropriately to emergencies in line with service protocols
Administration & Compliance (15 hours per week)
* Ensure accurate and timely completion of records and reports
* Maintain quality monitoring systems and digital records
* Support the management of finances for people we support, in line with policy
* Oversee medication management, audits and compliance
* Use and support staff with digital systems such as ORS and Digital Support Plans
* Carry out staff observations to support training and compliance
Direct Support (22.5 hours per week)
* Provide hands-on support to people in their own homes and in the community across the Fakenham area
* Support individuals to achieve personal goals, maintain independence and access community activities
* Build positive relationships with people we support, families and professionals
* Travel between support visits, claiming mileage at £0.45 per mile
What We're Looking For
* Experience as a Support Worker, ideally with some supervisory or senior responsibilities
* Strong leadership, organisation and communication skills
* A commitment to person-centred, community-based support
* Confidence balancing administrative responsibilities with direct support
* A full UK driving licence and access to your own vehicle (essential)
* Ability to travel across the Fakenham area
What We Offer
* £12.35 per hour
* £0.45 per mile + paid travel time
* 30 days holiday including Bank Holidays (pro rata) – increasing with service
* Free Blue Light Card and paid DBS
* Health Cash Plan – claim back on dental, optical, physio & more
* Perkbox discounts on shopping, food, days out & wellbeing
* Employee Assistance Programme – 24/7 access to virtual GPs, counselling & more
* Loyalty awards and life assurance
* Full training and genuine opportunities for career progression
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