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Senior business relationship manager

Manchester
Government Digital Service
Business relationship manager
Posted: 5h ago
Offer description

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

* joining up public sector services
* harnessing the power of AI for the public good
* strengthening and extending our digital and data public infrastructure
* elevating leadership and investing in talent
* funding for outcomes and procuring for growth and innovation
* committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a nation wide scale.

Join us for rewarding work that makes a difference across the UK. Youll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

The GOV.UK One Login for Government Programme represents a once in a generation opportunity to simplify and widen access to all digital government services. We are building one simple, safe and secure way for users to log in and prove who they are that will work across all government services. GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments digitally interact with users.

The right person will join a motivated and dynamic multi-disciplined team at the heart of the programme, working closely with government departments and services to lead onboarding and engagement activity.

As a Senior Business Relationship Manager on the GOV.UK One Login programme, you’ll:

* develop and lead effective engagement strategies for departments and services, including identifying and managing key stakeholders, and promoting the use of GOV.UK One Login
* lead the programme’s engagement and collaboration with service owners and senior leaders within departments and other government organisations onboarding GOV.UK One Login products and services to ensure complex needs are understood, prioritised, and incorporated into delivery plans
* maintain a pipeline of ‘prospects’ and customer relationship management information relating to government departments and services and their adoption plans
* prioritise and resource the engagement and account management of services onboarding and using GOV.UK One Login products and services
* work with other teams within the programme to ensure comprehensive end-to-end engagement with departments and services, from initial contact through to onboarding, and through to account management of live services
* sequence GOV.UK One Login product roadmaps to support adoption of products and services in order to deliver the critical success factors of the programme
* play a major role in ensuring that GOV.UK One Login continues to meet the evolving needs of onboarded services and their users, drawing on data and insights from GDS and departments, to support continuous improvement
* extend and grow the current approach focused on GOV.UK One Login to incorporate onboarding departments and other government organisations to the GOV.UK Wallet


Person specification

* have extensive experience of managing strategic relationships, building new connections and nurturing existing ones, as well as contributing to the development of strategies whilst providing challenges to ensure programme/business needs are met
* have experience of working in an equivalent digital/technical service delivery environment across a wide and complex service delivery context
* use excellent communication and relationship building skills to work with partners to collect information and evidence on challenges and opportunities
* have experience working with multidisciplinary digital service delivery teams and ideally with service migration
* look to iterate and improve processes, and bring an agile approach to optimising opportunities


Please note

This role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.


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