We are looking for a Business Development Consultant to join us on a full-time, permanent basis working from both home and our Basildon site. In return, you will receive a competitive salary, plus the opportunity to enhance your earnings through a quarterly performance related bonus scheme. The role is very much a relationship management, telephone role, providing day-to-day support, specialist knowledge and mentoring to benefit the sales performance of a cohort of Mortgage Advisors – regionally based, typically for around 150 Advisors.
About us
At Stonebridge, our employees tell us we are a great place to work. We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success. We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work. We consistently look for ways to create a better future, back each other and most importantly, to do the right thing.
* Great company culture
* 2 days off per annum for charity/community volunteering
* 2 half days paid leave for 'me time' to support mental and physical wellbeing
* 1 day paid leave for 'team time' joining your team in a volunteering/community service activity
* 28 days annual leave (including the 8 bank holidays) rising by one extra day per full year of service up to 33 days including bank holidays after 5 years service.
* Full programme of employee engagement activities
* Company reward and recognition schemes
* Discounts off online and high street shopping through our employee benefits platform
* Company sick pay
* Option to buy/sell up to 5 additional days annual leave
* Bike to work scheme
* Pension
* Employee Assistance Programme
* £500 employee referral scheme
* Death in service insurance cover
* Critical illness insurance cover
The role
The Business Development Consultant (BDC) supports our member firms to grow their businesses, by helping them to maximise the functionality of our software and technology systems, providing guidance on executing marketing strategies, and giving advice on products.
They deal with day-to-day queries by phone and email, ensuring accurate information and guidance is provided in a timely way, in line with expected service levels.
The BDC supports the roll out of new products, system functionality and key regulatory changes as they impact sales and service activities.
They are expected to maintain an up-to-date knowledge of products, policies, regulatory requirements, system functionality (including business to business functions, product/policy sourcing sites and marketing tools), to provide day-to-day support to all network firms.
What will you be doing?
* Providing day to day, telephone-based account management for our smaller accounts
* Providing day to day support to our Business Development Managers and assisting with their larger accounts
* Proactively building strong relationships with Advisors
* Telephoning Advisors, reviewing their business objectives and overall sales performance
* Fielding incoming calls from Advisors and assisting them with their requirements
* Coaching and mentoring the Advisors to help improve their results
* Providing specialist knowledge and advice to Advisors, on additional avenues they can take, to develop new business
* Drafting high quality, written communication to confirm actions agreed/taken
* Record keeping and completing reports and management information
* Being the technical support to the Advisors for any queries relating to the in-house “Revolution” CRM system
* Ensuring Advisors sales processes operate in line with FCA compliance regulations
Minimum Requirements
* Previous experience or understanding of the mortgage industry preferred but not essential
* Relationship builder
* Coaching and development mindset
* Probing, investigative and analytical
* Organised, able to plan and proactively carry out telephone or Teams development calls
* Ability to prepare reports, create and interpret MI
* Able to fully satisfy the pre-employment screening process which comprises of right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks
How to apply
Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.
Individuals with different cultures, perspectives and experiences are at the heart of the way Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.
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