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DailyPay provides an industry-leading earned wage access platform that gives your employ...
As an Implementation Control Analyst, you will work on a team focusing on implementations, reimplementations, new products, and the optimization of internal processes. We’re looking for people who are able to see both the big and small picture, with a detail-oriented and data driven approach to their day-to-day work.
In this role, you will complete high-volume and data-rich processes, with an eye towards constant improvement and optimization. To succeed, you will need to be an analytical, collaborative, and diligent self-starter. You will work cross-functionally with Client Success Managers, Implementations, Client Support, Payment Operations, and other internal teams to ensure successful implementations of our product to new clients.
The Implementation Control team is centered around the quality and risk of a client’s setup. This individual will be called upon to identify and address risk associated with modifications to client setups, product deficiencies, and process improvements, with a critical eye toward operational efficiency. The Implementation Control Analyst will work hand-in-hand with cross-functional stakeholders, to execute and improve upon day-to-day operations and processes, specifically focusing on minimizing operational loss on paydays.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
* Technical Leadership and Expertise
* Conduct comprehensive quality assurance and data analysis for new client implementations to mitigate operational risk exposure
* Collect, analyze, and make decisions on customer data to minimize risk and drive program performance
* Identify, investigate, and own payment and product issues by working with cross-functional teams to drive positive outcomes for customers and peers
* Reconcile end-user account balances and investigate discrepancies
* Organizational Influence and Advancement
* Identify and minimize risks throughout the lifecycle of implementations & reimplementations
* Make business decisions based on risk exposure for new and existing clients
* Report, troubleshoot, and take ownership of incidents through resolution
* Participate in strategic projects that drive revenue and reduced operational risk
* Collaboration and Team Work
* Work collaboratively on continued evolution of operational functions and drive improvement of key performance indicators
* Work and communicate cross-functionally with internal stakeholders on all aspects of day-to-day operations
* Become a subject matter expert in the end to end DailyPay systems and processes, advising peers on best practices for different customer scenarios
What You Bring to The Team:
* Bachelor’s degree with 2+ years of data analytics, finance, or auditing experience
* Ability to take initiative and be a proactive problem solver
* Strong Excel and analytical skills
* Excellent project management skills and a high level of attention to detail
* Ability to adapt and thrive in a product knowledge-heavy environment
* Strong troubleshooting and root cause analysis
* Capacity to prioritize and handle multiple projects simultaneously
* High quality cross-functional communication and interpersonal skills
Nice to Haves:
* Previous experience at a rapid-growth company
* Applications processed via employer's online application form
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