A new opportunity has become available for a Treatment Coordinator / Assistant Manager to join an established practice located in North London (N16)
Start date – as soon as possible.
This is a progressive role and will go onto a practice management position in the next 6 months.
The position is to work 4 days per week, Monday – Thursday.
Working hours will be 9am – 6pm.
Suitable candidates must have previous experience as a Treatment Coordinator.
Salary - £35k.
Main purposes of the job:
* Create a pleasant patient journey for each patient.
* Public relations and patient management.
* Marketing, advertising and recalling
* Assisting the practice manager, monitoring staff.
Key responsibilities TCO:
* To arrange to see new patients away from a surgical environment and discuss their treatment options before the patient sees a dentist to ask questions and gain rapport
* To see the patient after the appointment with the dentist and arrange future appointments, take payments and discuss consent
* To keep accurate records of all conversations with patients
* To be available to patients who wish to discuss treatments
* To arrange finance, and be able to calculate, payment options in the best interests of both the Clinic and the patient
* To manage a conversion table with the names of the patients that have been seen, and the overall conversion. This should be accurate.
* The TCO should be able to take calls from the telephone system and discuss options, and book appointments using the computer system.
* Marketing and advertising
* To post with approval of the Clinic Manager on social media sites, and design adverts alongside the marketing manager.
* To host open evenings and be available to discuss treatments with current and potential clients
* Recalling
* To monitor reports and carry out effective recalls for patients at appropriate intervals.
* To take before and after photographs of clients
* To be able to interview and record interviews with patients
* To ask for testimonials
* Oversee the appointment book and ensure that the best use is made of the time available.
* Ensure that receipts are always given and that accurate records are drawn up to show monies received.
Key responsibilities Assistant Manager:
* Ensure that patient admin is completed correctly.
* To assist in reception area when required.
* Evaluate opportunities for local marketing initiatives by monitoring the source of new patients and comments of existing patients.
* Ensure that internal marketing standards are maintained.
* Monitor patient feedback using questionnaires provided at prescribed intervals.
* Handle patient’s complaints from initial complaint through to resolution. Liaise with other members of the team as necessary.
* Ensure that patient records are accurate and current.
* Ensure that the receptionists identify patients who fail a recall and take corrective action.
* Ensure that patient accounts are settled in accordance with prescribed procedures and time scales
* Liaise with Practice Manager and carry out assigned tasks.
* Manage employees; holidays, sickness and employment.
* Cover staff if needed, reception, nursing.
* Liaise with Marketing Manager re; website, social platforms.
* Ensuring Dental Nurses & receptionists are carrying out the correct tasks. All checklists are completed correctly and uploaded to the compliance software.
* Stock take & Ordering
* Deal with patient complaints liaise with
* Carry out monthly practice meetings
* Have weekly meetings with Manager
* Ensure all staff are up to date with their cpds and other training.