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Passionate Customer Service Professional Needed. Must Love Pets.
Banfield Pet Hospital – Plymouth, MA
Job Description
Client Service Coordinator needed for Banfield Pet Hospital in Plymouth, MA!
Summary of Job Purpose and Function
The Client Service Coordinator ("CSC") manages client and pet flow through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly, welcoming manner to encourage client retention and referrals.
Essential Responsibilities and Tasks
* Live and exemplify the Five Principles of Mars, Inc. within self and team.
* Actively promote hospital services and manage client flow to ensure excellent care and team productivity.
* Maximize the number of pets seen by maintaining an efficient hospital operation.
* Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, and educating them about health and services.
* Educate clients about Wellness Plans, preventative care, and hospital services.
* Assist incoming clients with documentation, pet information entry, and prompt service.
* Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointments.
* Manage finances with accurate balances and proper procedures.
* Perform administrative duties as needed.
* Other duties as assigned.
Special Working Conditions
* Ability to work at a computer for extended periods.
* Comfort around various pets (dogs, cats, birds, reptiles, etc.).
* Work hours may include weekends and evenings, often exceeding 40 hours per week.
* Exposure to pets that may bite or scratch, and to anesthesia, radiation, biological hazards, and medications.
Experience, Education, and/or Training
* High School Diploma or equivalent preferred.
* Must be at least 18 years old for radiography duties.
* At least one year of related experience, preferably in customer service.
* Medical background or training in medical terminology is preferred.
Additional Details
Start your career at Banfield as a Client Service Coordinator. Learn about the impact you can make and how we support our team at https://jobs.banfield.com.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Business Development and Sales
Industries
* Veterinary Services
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