Rockwater Branksome is Dorset’s most premier beachfront destination venue situated right on Branksome beach. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home.
Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Whether it's a romantic dinner, a lively celebration, or a quick snack. Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.
As the Supervisor, you'll collaborate closely with the front of house management team to guarantee the seamless operation at Rockwater. Your responsibilities will include supporting the Restaurant and Assistant Managers in running organised and smooth shifts and delivering high standards of customer service whilst maintaining high health and hygiene standards.
* Achieve company objectives in sales, service, quality, appearance and cleanliness of Rockwater
through training of employees whilst maintaining a positive and productive working
environment.
* Ensure that all staff are delivering the “Rockwater Experience” at all times to all guests by
touching in with each table, and ensuring that each waiter is present in their section at all times.
* Ensure guest’s orders are taken promptly and directed to the kitchen or bar in a timely manner,
passing on all guest requirements, including allergy details.
* Have great communication with the kitchen regarding menu availabilities and alterations.
* To be able to help guests make great decisions when ordering by having an extensive knowledge
of the menu and suggesting dishes and drinks to match their tastes and preferences.
* Liase with the host/ess and kitchen to maintain a smooth and professional level of service.
* Effectively manage guest complaints and solve in a way that makes the guest leave happy and
not feel the need to escalate. Report any issues to Senior Management.
* Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
* Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
* To have an extensive understanding of Rockwater and the various experiences we offer our
guests, including our Openwater subscription.
* To be at work and ready to start your shift as per your rota and to clock in and out accordingly.
* To lead by example and to be presentable and to represent the Rockwater brand to the highest
standard and to expect the same of your team.
* Ensure new starters are fully trained and integrated into the Rockwater team.
* To assist where required throughout Rockwater according to business needs.
The Ideal Candidate
* At least 1 years experience as a supervisor or team leader in a high volume venue.
Benefits and Rewards
* Competitive salary package and tronc
* Incredible tips - Approximately £2.50-£3.50 per hour on top of your basic pay (Based on last 3 months)
* Wagestream - Access your pay early
* Employee referral scheme
* Health assured - Employee assistance programme
* 25% off your food bill up to 4 people
* Free staff food on shift
Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. As a Supervisor you'll play a key role in crafting these cherished moments for our guests. If you're excited about leading teams to deliver outstanding experiences then step inside and discover the Rockwater way.