Job Description
3 Month Contract With A Local Authority
Role Purpose
To provide supportive services to people experiencing homelessness at Osborne Grove, helping them stabilize, access resources, and move towards independent living. The worker will conduct assessments, develop tailored support plans, liaise with partner agencies, and help residents access housing, health, employment, and other services.
Key Responsibilities
* Conduct detailed assessments of clients’ needs, risks, and circumstances.
* Develop, implement, monitor, and adjust individual support plans.
* Assist clients to access essential services: housing, healthcare, welfare benefits, job readiness / employment support
* Provide crisis support / emotional support as needed
* Work with people with complex needs (mental health, substance use, involvement with criminal justice, etc.)
* Maintain accurate, confidential records in accordance with policies and data protection.
* Collaborate with external agencies and internal colleagues to coordinate support.
* Be flexible with working hours (shift work, weekends, possibly evenings)
Requirements
* Experience working with people who are homeless, rough sleeping, or at risk of homelessness.
* Experience in conducting assessments and developing support plans.
* Good understanding of homelessness issues: housing law, welfare benefits, mental health, substance misuse and related challenges.
* Strong interpersonal, communication and listening skills; able to build trust with clients.
* Resilience, patience, non‑judgemental attitude.
* Ability to work both independently and as part of a team.
* Good organisational skills; able to manage caseload and prioritise tasks.
* Flexibility in working hours; ability to work shifts, weekends