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Cloud Systems Service Desk Engineer, Burgess Hill
Client: Better Days Recruitment
Location: Burgess Hill, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
23.05.2025
Expiry Date:
07.07.2025
Job Description:
Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex.
The role involves providing high-level remote and on-site IT support, specializing in migrating clients to the Cloud (MS Azure) and supporting them thereafter.
All Engineers will utilize their full range of knowledge to handle all incoming queries, whether 1st or 2nd line.
Working in a fully Microsoft environment, you should be passionate about technology, enjoy customer communication, and have opportunities to visit clients for on-site support and relationship building.
There are opportunities for skill development and career progression in Service Desk roles.
The working hours are Monday to Friday, 9am-6pm, with an hour for lunch. The role offers flexible working arrangements, including one day remote work per week, and is supportive of personal commitments.
Additional benefits include free parking and proximity to a train station. The environment is professional, positive, and supportive, with opportunities to participate in company and charity events.
Experience, skills, and attributes:
* Minimum two years' experience on a Service Desk
* Experience in an MSP environment is preferable
* Strong experience with Azure Cloud, including virtual servers
* Proficiency in Office 365
* Networking and Firewall configuration skills are advantageous
* Knowledge of SharePoint Online or Exchange Online is a plus
* VOIP solutions experience
* Knowledge of MS Dynamics is desirable
* Ability to build rapport and maintain customer relationships
* Team player, sharing knowledge and ideas
* Confident, friendly, sociable
* Excellent verbal and written communication skills
* Problem-solving skills with high attention to detail
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