Role Description
Receptionist
Location: Cedar Road Dental, Abington Health Complex Beech Avenue, Northampton, NN32JG.
Hours: 24 hours per week
Benefits
* Tiered salary based on experience and skills
* Retail discounts and deals through our easy-to-use app
* Annual leave that increases with length of service
* Extra day of annual leave for your Birthday!
* Comprehensive training (including online and in-person courses)
* Refer a friend scheme
Role Overview
As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer, welcoming them, understanding their feelings, and ensuring they have a great experience. First impressions count.
You’ll work closely with every team member, building trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to speak clearly and calmly with patients both in person and over the phone. You’ll handle patient concerns and queries regarding treatments, including pricing and follow-ups.
Key Responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing the diaries and ensuring correct scheduling
* Understanding the full range of NHS and Private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within specified timescales
* Processing payments and chasing outstanding patient debts
* Liaising with dental laboratories, supply companies, and other organizations
Key Skills and Experience
* Ability to build rapport and deliver high-level customer service
* Passion for learning about treatment options within the dental sector
* Drive to contribute to the success of the practice by seizing opportunities
* Ability to follow processes and work in an organized manner
* Comfortable working towards practice KPIs (call answer rate, data capture, rebooking)
* IT skills with the ability to learn SOE software
* Positive attitude, resilience, and composure
* Strong attention to detail
* Excellent team player
If you are interested in working with Rodericks Dental Partners, don’t hesitate to click “Apply” now.
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