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Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint spanning approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing its portfolio of brands, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our continued success is driven by our mission: to empower, engage, and inspire our consumers every step of the way.
Our team members are the heart of all our stores worldwide, bringing passion and going above and beyond to ensure an exceptional customer experience. From helping customers select shoes to styling outfits, your core responsibility is to ensure they enjoy their time with us.
Key Responsibilities
1. Creating amazing customer experiences through authentic service that leaves a lasting impression.
2. Achieving sales targets and performance metrics.
3. Interacting with customers, educating them about our products, and building rapport.
4. Maintaining store standards, including visual merchandising, managing deliveries, stock replenishment, and adhering to health & safety procedures.
5. Managing cash and following security, safety, and stock accuracy policies.
6. Encouraging customer loyalty by discussing upcoming collections and collecting customer data.
Knowledge, Skills, and Abilities Required
* Flexible schedule, including weekends and holidays.
* Retail sales experience preferred but not required.
* Passion for our brands and lifestyles.
* Excellent communication skills.
* Positive, professional attitude.
* Enthusiasm to learn and share product knowledge.
* Ability to work under pressure in a fast-paced, sales-driven environment.
Working Conditions
* Retail environment.
The Extras
* Generous clothing allowance.
* Training & development opportunities.
* Quarterly bonuses.
* 60% off all Sweaty Betty merchandise.
* Pro-rated 25 days holiday if part-time.
* Refer a Friend bonus scheme.
* Season Ticket Loan.
* Access to Retail Trust for advice and support.
* Budget for attending fitness classes.
* Access to Sample sales.
* Health Cash Plan with Medicash (post-probation).
* Enhanced Family Leave policy.
* Cycle to work & Buzz bike schemes.
Our DEI Commitment
We aim to create a diverse, inclusive, and equitable culture that embodies our mission of empowerment. We celebrate diversity, promote inclusion, and strive for continuous improvement. We listen, learn, and develop our people, ensuring equal opportunities and inclusive job advertising.
Our DEI mission: "To embed diversity, equity, and inclusion at the heart of our business, creating a culture of belonging that empowers everyone to be their authentic self. We celebrate different perspectives and challenge ourselves and our partners to grow and learn."
We recognize we're on a journey and committed to making meaningful change. We work with our DEI committee & DEI Collective to be champions, allies, and inclusive always. When we say all, we mean it."
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