Overview
Job Title: Housing Solutions Team Lead
Contract: Permanent
Location: Hybrid, Blueschool House and home working
Hours: 37 hours per week
Salary: HC09 £40,777 - £45,091
Closing date: 14/09/2025
Interview: TBC
About the Role
We have an exciting opportunity for a dynamic and experienced individual to join our Housing Service as a Team Lead. In this role, you will manage a team of frontline Housing Solutions Officers, ensuring high standards of service delivery in line with Council policies and procedures. You will play a key role in overseeing the delivery of a comprehensive housing advice service. This includes advising on all housing options—such as home ownership, private rented sector opportunities, and a range of affordable housing solutions—with a strong focus on homelessness prevention and early intervention. Your responsibilities will also include supervising and supporting Housing Officers in conducting homelessness assessments and interviews, where homelessness cannot be prevented. These duties must be carried out in accordance with relevant legislation, including Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017), the Homelessness Code of Guidance, and local Council policy. You will also ensure that vulnerable individuals are supported and safeguarded throughout their housing journey.
About You
You will need a diverse skill set, including strong communication, empathy, problem-solving, and interpersonal abilities. These qualities will enable you to understand the needs of customers, resolve complex housing issues, and build effective relationships with both service users and stakeholders. In addition, technical knowledge and adaptability are essential to navigate evolving housing legislation and deliver a high-quality, customer-focused service.
To arrange an informal discussion about the role with Will Neville or Ola Kareem please contact CWrecruitment@herefordshire.gov.uk
We Offer
* A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
* Starting Salary of £40,777
* Pension Scheme Enrolment in the Local Government (LGPS)
* Career progression: clear pathways to progress
* Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
* Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
* Employee Assistance Programme: 24/7 access to support and counselling
* Payment of professional membership fees
* Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more: Herefordshire Council Plan 2024-28
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures. To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.
How to Apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!
All requests for flexible working arrangements and reasonable adjustments will be considered. We welcome applicants whatever their personal characteristics or social identity.
Safeguarding and Inclusion
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks. We take our commitment to safeguarding seriously and expect all staff, visitors and volunteers to share in this commitment.
Stronger Together, Building brighter futures
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