Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer Service Advisor to join a renowned energy supplier in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.
You will be working Monday to Friday 8:30-5:00pm. In return for your hard work, you’ll receive a starting salary of £24,000-25,000 + bonus + benefits and the opportunity to develop your career!
What’s in it for you:
* 25 days holiday
* Yearly bonus (subject to company and personal performance)
* Flexi-time scheme
* Free parking
* Casual dress
* Company events
* Company pension
* Health & wellbeing Programme
* On-site gym
Key Responsibilities:
* Acting as the primary point of contact for key clients through various channels such as telephone, email, and live chat.
* Accurately processing all customer requests in a timely manner.
* Proactively resolving any customer queries, ensuring customer satisfaction.
* Ensuring accurate data entry and setup of customer accounts
Qualifications and Skills:
* Strong communication skills, both written and verbal.
* Excellent multitasking abilities to manage a high volume of tasks effectively.
* Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.
* Exceptional customer service orientation with a focus on delivering positive experiences.
* Problem-solving skills to efficiently address inquiries and resolve issues.
* Ability to work collaboratively within a team environment.
* Computer literate with strong excel and outlook skills.
* A proactive mindset with a drive to identify and implement process enhancements.
If you are interested in this new Customer Service Advisor position, click 'apply now’ and a member of our team will be in touch!