At Tarmac,
‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long-term future.
We are currently looking for a Sales & Customer Service Advisor to join our friendly team in Solihull.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.
Main Responsibilities
As the successful Sales & Customer Service Advisor you will report to the National Customer Service Manager and will be responsible for managing the end to end customer experience, from initial contact and quotations to delivery and invoicing, resolving any queries and complaints should they arise. You will be responsible for delivering and exceeding targeted sales volumes whilst performing set administration tasks as required, developing cross functional working relationships ensuring the best possible customer experience.
On a day to day basis, duties and responsibilities of the Sales & Customer Service Advisor will include (not exhaustive):
1. Proactively managing applicable accounts and maintaining positive customer relationships to meet or exceed targeted sales volumes
2. Assisting the account manager including SPAF’s, haulage rates, price changes
3. Identifying leads by responding to enquiries
4. Accurately maintaining up to date background data required for Sales process
5. Preparing & inputting customer quotations on SAP/CRM, updating and amending customer prices in a timely manner when required
6. Prompt response to tender enquiries & customer questionnaires
7. Responding to customer complaints, from investigation to closure
8. Month end tasks including customer reports, delivered prices & PGM’s, Energy & Environmental surcharges
9. Processing orders and liaising with customers, including changes in customer requirements, tracking dispatch to ensuring timely delivery of goods
10. Liaising with external haulier schedulers, providing accurate and timely information to customers, and facilitating effective scheduling
11. Liaising with internal production teams, confirming stock levels for orders
12. Managing 3rd party purchase materials including raising purchase orders, liaising with suppliers and maintaining stock levels
13. Managing and resolving internal and external customer invoice queries in a timely and professional manner, raising credit and debit notes as required.
The ideal Candidate
The ideal Sales & Customer Service Advisor will be experienced in a commercially focused team within a fast-moving environment with a proven track record of outstanding customer service. You will have the ability to be fast and flexible whilst maintaining the highest level of customer service and professionalism, with an excellent understanding of customer needs who is able to build solutions to best suit your customer.
Ideally, we would like any prospective applicants for the Sales & Customer Service Advisor to be in receipt of the following skills and experience:
14. Proven experience in a customer accounts/service environment
15. Good written and verbal communication
16. Ability to build positive customer relationships
17. High level of IT literacy including Microsoft Office, experience of SAP would be advantageous
18. Planning and organisational skills, able to prioritise tasks and meet deadlines
19. Influencing and negotiation skills
20. Desirable knowledge of products, packing options & proven routes to market
21. High level of accuracy and attention to detail
22. Have an understanding of export inco terms & payment methods including L.O.C’s.
23. Hold a minimum of 5 GCSEs (or equivalent) including Maths, English and Science
24. NVQ Level 3 in customer service would be desirable
Why Tarmac
We don't just offer a job, we offer a career.
Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
25. Bonus scheme
26. Enhanced holiday entitlement
27. Contributory pension scheme
28. Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
29. Access to our Employee Assistance helpline for free and confidential advice
30. Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
31. Training and development opportunities
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future?
Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
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Tarmac Trading Limited
Tarmac Trading Limited
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