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1st Line IT Engineer, Barton-upon-Humber col-narrow-left
Client: Location: Barton-upon-Humber, United Kingdom
Job Category: Other
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EU work permit required: Yes
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Job Reference: 097fbf0ecf5e
Job Views: 4
Posted: 29.06.2025
Expiry Date: 13.08.2025
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Job Description: About The Role
We are seeking a skilled, customer-focused 1st Line IT Engineer to provide first-line technical support for hardware, software, and network issues. Your responsibilities include troubleshooting problems, ensuring timely resolutions, and maintaining high user satisfaction. Strong problem-solving skills, effective communication, and a passion for technology are essential.
The ideal candidate can handle complex technical issues, manage escalations, and collaborate with IT teams to align service desk operations with business needs. This role offers excellent career growth opportunities within a dynamic global team.
This is a hybrid position based in Barton-Upon-Humber.
Main responsibilities:
Respond to and resolve service desk tickets promptly, following SLAs.
Provide support for hardware, software, and network issues.
Document issues and resolutions to build a knowledge base.
Ensure customer satisfaction through clear communication and updates.
Help improve self-service portals and knowledge bases for users.
Collaborate with IT teams to ensure smooth issue resolution.
Escalate critical issues when necessary.
Participate in training to enhance technical skills.
Monitor and improve personal ticket resolution times.
Suggest process improvements based on user feedback.
Additionally, you must adhere to policies and procedures related to Health and Safety, as outlined in the Integrated Management System (IMS) Responsibilities document.
What Wren Offer:
Hybrid working with equipment provided
Personalized progression plan with clear career opportunities
Individual training budget for personal development
Employee assistance programme
Regular social events
Staff discount on purchasing a kitchen after 1 year of continuous employment!
Free annual eye tests and a contribution to new glasses
Refer a Friend Scheme with the chance to earn up to £1500 per referral
Quarterly bonus scheme
Free onsite gym access
Subsidized meals at our restaurants
Free onsite parking
About You
Desired Skills and Knowledge:
Solid troubleshooting skills across hardware (desktops, laptops, printers) and software (Windows, macOS, Microsoft 365), with knowledge of Active Directory for user and security management.
Strong communication skills to explain technical issues to non-technical users and collaborate with IT teams, escalating issues when appropriate.
Customer-focused mindset with dependable approach to meeting SLAs and response times, managing multiple tasks efficiently.
Experience with Jira and remote/hybrid work environments is desirable; familiarity with self-service portals and continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus.
Relevant IT certifications (e.g., ITIL, Microsoft) are preferred.
About The Company
Wren Kitchens is passionate about kitchens and our people! We have achieved milestones such as opening over 100 showrooms, launching in the USA, and winning awards including the UK’s Number 1 place to work! This success is thanks to our dedicated team, the Wren family, who inspire us to push limits and make a difference. With our growth, we are seeking talented individuals to join us and continue our success story!
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