Internal IT Engineer (Tier 1)
DarkKnight is a growing IT and cybersecurity company built by engineers, for engineers.
We're looking for a proactive and customer-focused Internal Tier 1 IT Engineer to join our tight-knit team. This is a hands-on, entry-level role ideal for someone looking to grow their technical skills in a fast-paced, supportive environment. You'll be based at our main office, providing first-line support to our clients and internal teams.
As part of a growing business, you'll play a key role in triaging support tickets, resolving common IT issues, and escalating more complex problems to senior engineers. You'll also contribute to internal documentation and process improvements.
Key Responsibilities
· Provide first-line technical support to end-users via phone, email, and ticketing system
· Troubleshoot and resolve common hardware, software, and network issues
· Escalate complex issues to Tier 2/3 engineers with clear documentation
· Set up and configure user accounts, devices, and applications
· Maintain accurate records of support requests and resolutions
· Assist with onboarding new users and devices
· Contribute to internal knowledge base and support documentation
· Support internal IT operations and assist with proactive maintenance tasks
Required Skills and Experience
· Strong understanding of Windows desktop environments (Windows 10/11)
· Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
· Basic knowledge of networking concepts (IP, DNS, DHCP)
· Excellent communication and customer service skills
· Ability to follow processes and document work clearly
· A genuine interest in IT and eagerness to learn
Desirable Skills
· Experience with Active Directory and user account management
· Exposure to ticketing systems (e.g., Freshdesk, Zendesk, Autotask)
· Awareness of cybersecurity best practices
· Familiarity with macOS and mobile device support
· Microsoft certifications (e.g., MS-900, MD-102)
Working Hours
Monday to Friday, 08:30 AM – 5:30 PM
Hybrid working: Office-based in Berkshire RG14 6AW with flexibility for remote work
Salary & Benefits
· £25,000 per annum
· Company pension
· Funded Microsoft and cybersecurity training with certification support
· Bonus scheme and performance incentives
Job Details
Job Type: Full-time
Work Location: Hybrid – Berkshire RG14 6AW
Expected Start Date: 01/10/2025
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
* Company pension
* Work from home
Work Location: In person