Customer Contact Advisor Salary£30,800 per annum LocationBased onsite at our Boston Office At Amplius, were passionate about delivering an excellent customer experience and are looking for a Customer Contact Advisor on a Fixed Term Contract for 12 Months, who shares that enthusiasm. If youre keen to make a positive difference and support our customers, wed love to hear from you! Salary: £30,800 per annum Contract: Full Time, Fixed Term for 12 Months Hours: 36.25 hours per week, Monday Friday 9:00am 5:00pm Location: Based onsite in our Boston Office Snapshot of your role 1. Be the friendly face our customers turn to for help, whether over the phone, email, post, or live chat. 2. Provide exceptional customer service while handling 400-500 contacts daily in a fast-paced contact centre environment. 3. Respond promptly to customer inquiries via call, email, post, and live chat. 4. Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally. 5. Identify and refer customers for additional support or financial wellbeing advice where needed. 6. Encourage customers to explore self-service options for a smoother, more efficient experience.
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