Location: One of the most elegant country house hotels in the Cotswolds, Buckland Manor is set in ten acres of stunning grounds. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Buckland Manor offers employees the opportunity to work within a traditional, yet friendly English country house hotel.
Service Charge – We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel – every penny received is paid out to the team. The service charge can be in the region of £305 a month (around £3,600 per year) over and above base pay, for a full time employee.
The hotel may be able to offer on‑site staff accommodation to help the newest members of the team settle into life at the hotel and local area, plus free parking is available on‑site.
Job Overview
Assistant Restaurant Manager – oversee the smooth running of the restaurant operations whilst delivering exemplary service. You will be consistent, reliable and excited to be part of leading a first‑class team and growing the business. You will have a real passion for what you do, with the ability to build relationships. Having previous experience in a similar management role, you will understand how to deliver quality service, working at pace, with a positive and engaging personality.
Responsibilities
* Coordinating daily restaurant management operations alongside the Restaurant Manager
* Delivering superior food and beverage service and maximizing member satisfaction
* Responding efficiently and accurately to restaurant customer complaints
* Coordinate daily Front‑of‑the‑House and Back‑of‑the‑House restaurant operations
* Organise and supervise shifts
* Appraise staff performance and provide feedback to improve productivity
* Estimate future needs for goods, kitchen utensils and cleaning products
* Ensure compliance with sanitation and safety regulations
* Manage restaurant's image and suggest ways to improve it
* Control operational costs and identify measures to cut waste
* Create detailed reports on weekly, monthly and annual revenues and expenses
* Recommend ways to increase productivity and revenues
* Train new and current employees on proper member service practices
* Implement policies and protocols that will maintain future restaurant operations
What we are looking for
* Proven work experience as an Assistant Restaurant Manager, Head Waiter/ess, Hospitality Manager or a similar role
* Extensive F&B knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
* Familiarity with restaurant management software, such as OpenTable and Micro
* Strong attention to detail
* Excellent customer service
* Fluent in English
* Organised and reliable
* Ability to work and maximise relationships within a diverse team
* Computer literacy within Opera
Benefits
* Competitive pay – everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get the service charge and tips on top
* Treat yourself once in a while with retail and hospitality perks through our Perkbox platform
* Excellent discounts across our family of hotels – 25% off food & beverage in our hotels and a staff rate of £25 B&B per person across the group; friends and family get special rates too
* External confidential helpline for Employee Assistance Programme support
* Meals on duty are free
* Encourage curiosity – learning and development pathways unique to us
* Opportunities to progress and move up – internal promotions to General Manager and beyond
* Milestone awards – Champagne, afternoon tea, or dinner for you and someone special, and extra special gifts for big milestones
About our family of hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels is unique, with quality as the foundation of everything we do. We believe everyone should feel included, special and welcome, both for our team and our guests.
We have hoteliers across the UK – from award‑winning Gidleigh Park in Devon to the 900‑year‑old Amberley Castle, to the city‑centre Abode Manchester in a 19th‑century textile factory – to see the whole group, take a look at our hotels (https://www.brownswordhotels.co.uk).
If you’re someone who likes to learn and share the wisdom, get in touch.
Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you).
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