Sales Advisor
City & Guilds Training is looking for a Sales Advisor (Course advisor) to add to our existing team. This role is open as a maternity cover, but may become permanent in the future.
Location: Crawley / Gatwick.
City & Guilds Training provided pay range
This range is provided by City & Guilds Training. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from City & Guilds Training.
This is a permanent position with a starting salary of circa £27K and a generous bonus which can add an additional 20-35% to your salary.
Responsibilities
* You will be responsible for providing first‑class customer‑focused interactions, advising on our courses and booking clients to the course that is appropriate for them and that suits their needs.
* Course Advisor role is a mix of inbound and outbound calling but is not a cold calling role.
* We need someone who is willing to take and make lots of calls every day, speak with customers, establish what they require and assist them accordingly.
* Understand customer needs and requirements and deliver clear and correct advice.
* Build positive relationships with new and existing clients.
* Promote the company brand and products over the phone.
* Maintain accurate records of all enquiries, sales and transactions using the CRM system.
* Carry out general administration duties associated with the role i.e. telephonically, by email and via live online chat facility.
* Work pro‑actively with team members to ensure all enquiries and daily tasks are completed within set time frame.
About You
* Excellent customer service and sales skills and great telephone manner.
* Excellent communication skills and the ability to effectively manage customers remotely.
* A proven track record of being responsible and accountable for meeting your own deadlines and targets.
* A customer‑focused approach and a passion for delivering a great customer experience.
* Great team‑working skills and the ability to be a good listener.
* Flexible, adaptable, embrace change and be motivated by new challenges.
We will also require you to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK.
What We Offer
* Competitive salary plus generous bonus.
* 25 days annual leave plus Christmas shutdown and bank holidays.
* Opportunities for personal development and career progression.
* Employee Assistance Programme (EAP).
* Wellbeing and mindfulness app Wisdom.
* Later life planning "Care Concierge" and Bereavement support.
* Coaching (rapid coaching, 1-2-1 coaching, peer coaching, strength coaching).
* Enhanced pension.
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