IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF THE ROLE:
* Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery.
* Support the UK Delivery Manager with administrative duties.
* Proactively identifying performance trends to assist with target delivery.
* Assist with the planning and inception of new innovations.
* Assist UK Delivery Manager to identify risks and opportunities for Field Operations.
MAIN RESPONSIBILITIES:
* Deliver comprehensive analysis of reports and data to inform business decision-making and support the achievement of targets.
* Propose and implement improvements to existing working systems and procedures, driving continuous development.
* Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs.
* Provide actionable insights to Field Operations through effective collaboration with other teams.
* Conduct root cause analysis to identify trends and implement measures that mitigate future risks.
* Share skills and knowledge with colleagues to foster a supportive and knowledgeable team environment.
* Offer support with FDM requests to maintain operational continuity.
* Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of service level agreements.
* Develop new or enhance existing reports to add value to the Field team’s operations.
* Perform thorough administrative accuracy checks on field costs and submissions to maintain data integrity and financial accuracy.
PERSON SPECIFICATION:
* Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems.
* Previous analyst experience.
* Proven communication skills both verbal and written.
* Customer Service skills.
* Presentation skills
* Customer focused; able to identify & respond to customer’s needs.
* Willing to take ownership for issue resolution.
* Flexible, willing & able to cope with change in a pressurised environment.
COMPANY BENEFITS:
28 days annual leave plus Bank Holidays
Annual leave Buy & Sell scheme
Enhanced Salary Sacrifice Pension Contributions
Life Assurance up to 6 X Base Salary*
Simply health – Healthcare plan (Upgrades available)
In Office & Out of Office Social Events
Retailer Discounts Platform
Employee Assistance Program
Wellbeing Centre
Car Salary Sacrifice Scheme*
Reward & Recognition
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of IMServ’ s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)