Customer Support Representative II page is loaded
Customer Support Representative II
Apply locations: Port Talbot | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R_00089322
Working at Freudenberg: We will wow your world!
Responsibilities:
* Be the first point of contact for customer queries related to sales, execution, installations, and communications.
* Build and maintain strong relationships with internal and external customers.
* Ensure customer claims and complaints are resolved fairly, effectively, accurately, and timely, in accordance with consumer laws.
* Collaborate with other departments to execute orders and meet customer expectations.
* Maintain company pricing lists and margins.
* Provide status updates upon request from management and customers.
* Participate in continuous improvement initiatives and provide feedback for improvement plans.
* Train, coach, and mentor new associates in SAP and company procedures.
Qualifications:
* Understanding of manufacturing processes, materials, and procedures related to the Connectors and Sealing Solutions product range; ability to relate these processes to client quotations and expectations.
* Ability to interpret technical drawings, data sheets, and specifications.
* Effective communicator, both written and oral, capable of professional communication with customers, colleagues, and peers at all levels.
* Ability to quickly understand customer requirements, take ownership, make decisions, and solve problems using available tools and resources.
* Team player with good support and communication skills within and outside the department.
* Self-motivated, able to work under pressure, and meet deadlines.
* Attention to detail, accurate with figures and calculations.
* Excellent organizational and time-management skills.
* Proficient in Microsoft Office; SAP experience is an asset.
* Foreign language skills are an asset due to the international customer base.
The Freudenberg Group is an equal opportunity employer committed to diversity and inclusion. Employment is open to all applicants regardless of race, color, religion, gender, national origin, age, disability, or other protected characteristics.
About Us
Welcome to Freudenberg
Without Freudenberg, indoor air would not be as clean, cars would not drive, and wounds would not heal as quickly. These are just a few examples of our applications.
We promise to "wow your world!" as a global technology group dedicated to making the world cleaner, healthier, and more comfortable. We offer our 51,000 employees a diverse, networked environment where everyone can thrive and experience their own "wow" moments.
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