Salary: £26,000 - 26,000 per year Requirements: We seek individuals with the following qualifications and skills: Good communication skills, both verbal and written A compassionate and empathetic approach GCSE grade C or above in English and Maths is essential Excellent administrative skills Proficiency in computers and office software Good listening skills A personable approach Strong organizational abilities Good numeracy and literacy Accuracy and attention to detail Ability to stay calm under pressure Confidence to liaise professionally with customers and creditors Previous experience in a call center-based role Strong customer service ethos Integrity, care, skill, and diligence are essential Openness and cooperation with the FCA and other regulators Commitment to fair treatment of customers and sound market conduct Understanding of Principle 12 (Consumer Duty), focusing on PDL's product alignment with target market needs, customer affordability, sustainability, appropriate marketing, customer understanding, and support Responsibilities: As part of our team, your main duties will include: Serving as the first point of contact for all applicants with a friendly, helpful, and professional demeanor Determining customer eligibility for loans in accordance with our responsible lending procedures Processing applications efficiently, ensuring all checks are completed accurately for responsible lending decisions Following departmental guidelines for contacting applicants and making decisions on loan approvals and rejections Updating applicant accounts correctly, documenting all information provided professionally Handling incoming calls and responding to customer emails while adhering to our Quality Assurance standards Remaining logged into your phone at all times during your shift Meeting daily and monthly performance expectations related to funded loans, conversion rates, defaults, customer feedback, and application quality Supporting colleagues by sharing workload and taking calls as needed Using training and resources to identify signs of fraud and money laundering and reporting findings appropriately Engaging in training sessions and applying newly acquired knowledge daily Being flexible and willing to support Mr Lender wherever necessary Complying with SMCR conduct rules Technologies: Support Marketing More: We offer a full-time position with a salary of up to £26,000 per year. Our newly refurbished office provides a supportive work environment, which includes a free onsite gym, a large breakout area, and various social events. Additional benefits consist of free parking, access to central transport links, a pension scheme, a health cashback scheme, and 28 days of annual leave (increasing with service), among others. We value teamwork and encourage a strong customer service ethos in all our interactions. last updated 45 week of 2025