Job Title- Tenant Liaison Officer
Location- Gateshead
Salary- £28,000-£31,000
Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?
Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?
We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a tenant liaison officer to service a major social housing client with housing stock across the North East.
As a tenant liaison officer, you will;
Be the first point of contact for residents during scheduled works
Make sure that residents are informed and happy with all updates
Respond to complaints and issues that arise
Keep detailed reports of resident feedback
Attend site visits with the site manager and conduct progress surveys when requiredAs a tenant liaison officer, is it required that you;
Have excellent face to face and telephone communication skills
Have experience within social housing, and ideally construction/repairs teams
Have a full clean driving licence
Have a clean criminal record for enhanced DBS checksAs a tenant liaison officer, you will receive;
£28,000-£31,000 dependent on experience
Company van
27 days annual leave plus bank holiday
Pension scheme up to 7.5%
Retail discounts and health and well-being benefitsIf this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you