Salary: £30,000 - 35,000 per year Requirements: Previous experience in IT technical support or software support Knowledge of Microsoft 365, Teams and/or VoIP / SaaS solutions (ideal but not essential) Good all-round understanding of office IT and networks Experience working for a Managed Service Provider is advantageous Hard-working, proactive, and keen to develop in a growing business A natural communicator who enjoys helping customers Responsibilities: Providing 1st & 2nd line technical support in a fast-paced environment Supporting cloud-based software and collaboration tools Troubleshooting issues across Microsoft 365, Teams, VoIP and SaaS platforms Assisting with general office network and user support Building strong relationships with customers through clear, friendly communication Working closely with senior engineers and escalating where appropriate Developing your skills within a growing managed services environment Technologies: Cloud Support Microsoft 365 Network Office 365 More: We are a fast-growing Bristol-based IT & Cloud Services provider dedicated to supporting a wide range of businesses with modern, cloud-first technology solutions. We offer a fantastic opportunity to develop your technical skills in a collaborative, forward-thinking environment. As part of our team, you will gain exposure to modern cloud technologies, work with supportive colleagues, and have genuine opportunities to progress as our company grows. last updated 5 week of 2026