Location: Uxbridge | Type: Full-Time Hybrid
Working hours: Monday to Friday covering hours between 8am - 6pm (shifts 8-4:30pm & 9:30-6pm), 1 in 4 Saturdays 9:30am - 3:30pm 1 shift per week 10:30-7:30pm
Ready to turn chaos into calm after a car accident? Join our vibrant, fast‑paced team and be the first friendly voice our customers hear following an accident!
We’ve been helping non‑fault drivers get back on the road for 30 years, by providing like‑for‑like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast‑paced, fun and supportive team!
What You’ll Be Doing
As a First Response Claims Handler, you’ll play a key role in the early stages of the claims process. Your responsibilities will include:
* Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.
* Investigating accident details to assess liability, damages and potential fraud.
* Explaining our services and benefits to our clients in a clear and confident way – feeling confident in negotiating and sales skills is a benefit.
* Organising suitable replacement vehicles quickly and efficiently.
* Managing multiple client accounts with empathy and professionalism.
* Making smart, commercial decisions that benefit both the customer and the business.
* Delivering top‑tier customer service with empathy and energy.
* Promoting our services with confidence and care.
What You Bring
* A friendly and engaging phone manner.
* Strong communication, listening skills, and decision‑making skills.
* Great time management and attention to detail.
* The ability to stay calm and make quick, informed decisions.
* A passion for helping people and working in a team.
* A team‑first attitude and a willingness to learn.
* Basic Microsoft Office skills (Word, Outlook).
* Bonus points for knowledge of the automotive or insurance world – but not essential.
Why You’ll Love It Here
* A fun, social, and supportive team environment – with team meetings, games, fun socials both as a team and a wider business. We work hard, support each other & have fun while doing it!
* Loads of opportunities to grow your skills in customer service, sales, and admin – as well as lots of progression opportunities from within.
* A company that genuinely cares about its people and customers – a meaningful role where we help people during a stressful time & make a difference.
* We have been around for 30 years and are still growing.
* Fast‑paced days that fly by—and no two are ever the same.
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