The Opportunity: Hire Coordinator
Contract: Permanent
Location: Dewsbury
Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility, we are proud to have developed an outstanding reputation for customer service.
The Hire Coordinator is a cross functional role providing high levels of customer satisfaction through efficient organisation of processes primarily within STR (Short Term Rental) and Service Support areas of the business. Communicate with customers and colleagues professionally at all levels. Deliver information to the business when requested and fulfil all administration duties to assist the Company in achieving its ambitions and targets
The Impact you will have:
1. To ensure that customer satisfaction is achieved, and that all duties and obligations are met.
2. To act as a first line contact for STR customer calls, including receiving and recording incoming customer service calls, assisting, and communicating with the Service Team to update the Protean system in line with the specific hire or service fu...