About the role
This role delivers 24x7 support and managed data services that keep our customers connected and running at their best. You’ll work with industry‑leading technologies and proven processes to provide reliable, high‑quality services that make a real impact. It’s a great fit for an experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast‑paced environment.
Note: You must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance, which requires a minimum of 5 years working history in the UK.
What you’ll be doing
* Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs
* Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates
* Collaborate across teams to deliver timely resolutions and maintain service quality
* Support continuous improvement through knowledge sharing, training, and development of tools and processes
* Contribute to 24x7 service delivery, including on‑call support, proactive infrastructure maintenance, and SME responsibilities
Essential Skills / Experience
* Experience working in a systems integrator or managed support environment as a technical engineer
* Industry certification such as Cisco CCNA/CCNP (or vendor equivalent)
* Knowledge of Data Services technologies, BMS products, and customer IT systems and applications
* Experience contributing across the service lifecycle, including supporting and shaping technical solutions
* Ability to identify and drive service improvements and transformation initiatives
* Effective organisation, prioritisation, and communication skills, with a focus on ownership and follow‑through
Our Package
* 10% on‑target annual bonus
* Access to an online private GP 24/7 for you and your immediate family
* Market‑leading paid carer's leave with up to 2 weeks off
* Equalised maternity, paternity and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
* Discounted EE and BT products, including mobile and broadband
* Market leading pension scheme – 5 % from you and 10 % from us
* Holiday purchase scheme
* You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready
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