IT Customer Support agent - hybrid working Do you have a demonstrable interest in IT and would you like to an opportunity to work for a global tech firm, supporting it's bespoke software and hardware solutions? This role could be a great fit! 4 Full training will be given and we're looking for a new colleague with a 'customer is king' attitude. JOB SUMMARY & SCOPE Responsible for providing technical support and assistance to clients in UK and Ireland. You will respond to enquiries, diagnose, and troubleshoot technical issues, and provide timely solutions to ensure the smooth operation of our systems and technology infrastructure. KEY ACCOUNTABILITIES • Respond to incoming support enquiries via phone, email, or ticketing system in a timely and courteous manner. • Analyse and troubleshoot technical issues reported by customers, including hardware, software, and network problems. • Provide effective solutions to technical issues, guiding end-users through corrective steps or performing remote troubleshooting. • Escalate unresolved issues to appropriate IT colleagues or vendors for further investigation and resolution. • Assist with the installation, configuration, and deployment of software applications and updates. • Document support tickets, resolutions, and procedures to build a knowledge base for future reference and training. • Provide basic training and assistance to customers...