As Category Technical Manager at GAIL’s, you will be at the forefront of food safety, quality, and compliance across a dynamic artisan bakery supply chain.
RESPONSIBILITIES:
Food Safety & Technical Governance
* Ensure all operational processes and finished goods are controlled through robust HACCP systems, delivering full compliance with food safety and legal obligations.
* Develop and trend HACCP KPIs, proactively driving improvement plans across supplier and internal sites.
* Lead root cause investigations into product deviations and implement robust CAPAs (corrective and preventive actions).
* Provide technical direction on food safety, allergen management, traceability, and critical control point adherence.
* Maintain technical governance to achieve audit readiness and alignment with internal, external, legal, and customer standards.
Audit & Compliance Management
* Lead preparation for and delivery of internal, supplier, and third-party audits, ensuring GAIL’s compliance to technical standards and brand promise.
* Collaborate with supply and production teams to close audit gaps and implement lasting improvements.
* Track and report performance against key audit metrics and customer requirements.
* Build strong technical partnerships with suppliers (e.g. CK), supporting selection, onboarding, and continuous improvement initiatives.
* Provide structured feedback to suppliers and internal teams based on customer concerns or audit findings.
Quality Assurance & Continuous Improvement
* Support innovation and NPD by ensuring technical feasibility and risk mitigation during product launches or changes.
* Collaborate with operations to resolve concerns and prevent recurrence.
* Lead technical response in any crisis or serious non-conformance events.
Leadership & Team Development
* Provide leadership and coaching across the technical function, ensuring team members are engaged, trained, and high-performing.
* Deliver team development plans, succession pipelines, and skills audits aligned to business growth.
* Promote a culture of ownership, food safety awareness, and continuous improvement across all sites.
AND YOU THE MISSING INGREDIENT:
* Degree in Food Science, Food Technology, or related discipline
* Extensive experience in a technical or quality leadership role within bakery, chilled, or broader FMCG sectors
* Strong knowledge of UK/EU food legislation, HACCP, BRCGS, and customer standards
* Proven success managing suppliers, audits, and technical risk
BENEFITS BAKED IN:
* Free food and drink when working
* 50% off food and drink when not working
* 25 days holiday + Bank holiday
* Pension Scheme
* Discounts and Savings from high-street retailers and restaurants
* 24 hour GP service
* Cycle to work scheme
* Twice yearly pay review
* Development programmes for you to RISE with GAIL’s
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Location
3 1, Dockray Place, London, NW1 8QH, United Kingdom
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