Join to apply for the Provisioning Coordinator role at Daisy.
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Join to apply for the Provisioning Coordinator role at Daisy.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.
We are continuously growing our teams, product offerings, and customer base by collaborating with major networks, suppliers, and through acquisitions. Exciting opportunities to support UK businesses are always on the horizon.
Job Description
Salary: £23,809.50 per annum
Location: Nelson, Lancashire
Working Hours: Monday to Friday, 8:30/9:00-17:00/17:30 (37.5 hours)
The Data Provisioning Coordinator will manage orders from setup to resolution.
Responsibilities
* Manage tasks efficiently.
* Make welcome/confirmation calls and send emails.
* Handle first-line installation support calls.
* Input order details accurately into systems.
* Liaise with customers, business partners, resellers, and suppliers regarding order queries and amendments.
* Provide technical advice to customers, partners, resellers, and internal staff.
* Place all order types on Openreach and other supplier portals.
* Coordinate jobs and arrange engineer visits.
* Deal with order rejections.
* Resolve issues by liaising with customers, partners, and suppliers, providing regular updates.
* Raise and resolve provisioning escalations and faults.
* Ensure accounts are set up and billed correctly.
* Schedule and complete tasks within deadlines.
* Follow procedures and deliver high customer satisfaction.
* Work towards KPIs, goals, and objectives.
* Keep all systems updated for each action and customer contact point.
Qualifications
* Excellent telephone manner.
* Ability to manage own workload.
* Experience with Microsoft packages.
* Positive attitude towards work and development.
* Excellent verbal and written communication skills.
Additional Information
Benefits of working at Daisy:
* 25 days holidays plus bank holidays; extra days based on service.
* £500 referral bonus.
* Support for professional development.
* Eye care vouchers and discounted Medicash.
* Sim deals for you and your family.
* Discounts at over 1,200 retailers.
* Additional day off for birthdays or weddings.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Telecommunications
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