Background to Service:
Cardiff and Vale Drug and Alcohol Service (CAVDAS) is an Alliance of Barod, Recovery Cymru and Kaleidoscope Project with strategic partners G4S and Pobl. CAVDAS Alliance has been commissioned by the Cardiff and Vale Substance Misuse Area Planning board. CAVDAS services will deliver specialist support and interventions across Youth Justice Services, Multi-Disciplinary Team (MDT) Cardiff Council Housing Services, Counselling, Recovery and Aftercare, Volunteering and Service User Involvement, Rapid Access Prescribing (RAPS), structured interventions, peer support and mutual aid, Harm Reduction and Work Force Development. CAVDAS will deliver an integrated young person's, adults and family and carer information, advice, interventions, and support service. CAVDAS will work across Cardiff and Vale Health and Social Care partners, and forums to co-produce services delivering outcomes in the way that people want. We are looking to build a new culture providing one system for Cardiff and Vale and a unified, innovative and flexible delivery model.
Purpose of the role:
To provide administrative and reception support to the CAVDAS Adult Services Team across Cardiff and Vale. The role will support with referrals, professional enquiries, and allocation of responses throughout the wider CAVDAS delivery model. The role will ensure accurate data governance is adhered to and support safeguarding co-ordination when needed. The administrator will lead on the implementation of health and safety procedures and represent Cardiff and Vale and quarterly health and safety meetings
CAVDAS staff are expected to follow Operational Policies and Standard Operating Procedures, ensuring that the care and treatment provided is safe, undertaken to a high standard and informed by up-to-date, evidence-based practice.
The post holder should enjoy face-to-face contact with people accessing substance use services. They will have excellent communication skills, be able to work as part of a multidisciplinary team, across agency cultures including those within statutory, private, and voluntary sector partnerships. The post holder must be flexible and efficient within the teams, to ensure services are delivered equitably and with the service user at the heart of delivery.
They will have a non-judgmental approach to individuals accessing services and be able to provide a welcoming and accessible service to existing and potential service users.
Individual supervision will be provided in line with Alliance partner organisational policy. Specific training will be available for the development of service provision in line with continued professional development plans.
Key Duties and Responsibilities
* Greet and welcome guests as soon as they arrive on site as the first point of contact
* Direct visitors to the appropriate person, team or services.
* Answer, screen and forward incoming enquiries (email / phone etc).
* Ensure reception area is welcoming and provides a safe and trauma informed space for visitors
* Coordinate and induct contractors attending site
* Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
* Maintain a building condition and room safety log
* Ensure the building is secure at the end of the working day
* Provide Health and Safety monitoring updates on a daily/weekly /monthly basis to our database
* Attend Health and Safety meetings
* Act as a site fire warden and first aider following training.
* Provide basic and accurate information about service delivery and available support in-person and online
* Act as a support and back up to the SPOC Administration Team once trained
* Work alongside other service representatives who may be covering reception for their service users
* Receive, sort and distribute daily mail/deliveries.
* Order office and service supplies and keep inventory of stock.
* Update room booking calendars and schedule meetings including vehicle use and parking area. Liaison with other building users.
* Keep updated records of office expenses and costs.
* Perform other clerical receptionist duties such as filing, photocopying, transcribing and auditing.
Professional Development
* Maintain and develop personal expertise and knowledge by reading, networking and further training to develop professional competence and to contribute to the development of competence within the team.
* Ensure professional development by seeking regular supervision and annual appraisals.
* Effectively manage own time and prioritise workload, maintaining own administration and accurate personal records regarding travel, diary appointments, TOIL, and expenses incurred.
Service Development
* Support the continued delivery of a high-quality service in line with the service specification and regional delivery plans.
* Contribute to the delivery of internal teaching and training programmes
* Work collaboratively with colleagues to further develop the service
The post holder will be expected to work in line with the Social Services and Well Being (Wales Act) 2014, and the Violence Against Women Domestic Abuse and Sexual Violence (Wales) Act 2015 to ensure safeguarding of individuals (adult and children) is at the heart of service delivery. A good understanding of confidentiality and information sharing legislation is required with the confidence to act professionally and seek guidance and support from line management and colleagues where appropriate.
Job Type: Full-time
Pay: £24,570.00 per year
Benefits:
* Additional leave
* Company events
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Sick pay
* Work from home
Work Location: In person