Inspire Resourcing are currently recruiting for a Claims Administrator on behalf of our client in Mansfield.
Duties:
* Set up new files, including electronic and manual records, for new work instructions received from clients and customers.
* Daily management, set up and accurate recording of dates for new and existing job files
* The production of daily work sheets and other documentation necessary for site visits
* Liaise with technicians and external providers where required to book relevant appointments
* Professionally handle customer and client enquiries and requests, ensuring that information is accurately recorded
* Assist with the deployment of staff to ensure that off-site and on-site requirements are effectively resourced
* Accurately record all data received during phone calls to individual customer files and ensure all colleagues and managers are aware of requests and discussions
* Proactively manage jobs to ensure all data is accurately recorded in a timely manner
* Take responsibility for own workload and prioritise this in accordance with the needs of the business and clients
* Proactively look for improvements in our processes to help improve efficiency and service delivery
* Providing excellent customer service, keeping customers informed of progress throughout
* Assist with the management of the end-to-end process of new and existing work
Requirements:
* Experience in customer communication/involvement and excellent communication skills and telephone manner.
* Good understanding of administrative working procedures
* Ability to work effectively individually and as part of a team
* To be able to proactively manage workloads and complete tasks in a timely manner
* Computer literate with experience in the use of Microsoft products
* Ability to work under pressure and meet deadlines
* Strong attention to detail and ability to follow instructions carefully
Full time – Permanent