Salary: £50,000 - 70,000 per year Requirements: Minimum of 3 years of experience in a first line IT support role Solid understanding of desktop operating systems, hardware components, and peripheral devices Excellent verbal and written communication skills with a focus on clear, concise explanations Proven track record in delivering outstanding customer service and resolving issues promptly Ability to collaborate with team members and work independently when required Thrives in a fast-paced environment and demonstrates a proactive, flexible approach to problem-solving Quick learner who can grasp new technologies and processes effectively Ability to effectively prioritise tasks in a high-volume, dynamic environment using a service desk ticketing system Relevant certifications such as CompTIA A, Microsoft Certified Professional (MCP), or equivalent (preferred) Degree or diploma in Computer Science, Information Technology, or a related field is advantageous (preferred) Responsibilities: Provide first line technical support to end-users via phone, email, and remote assistance Diagnose and resolve technical issues related to hardware, software, and network connectivity Efficiently manage and prioritise support tickets on the service desk ticketing board, ensuring timely responses and resolutions in line with service level agreements (SLAs) Maintain accurate records of incidents, solutions, and user interactions in the ticketing system Collaborate effectively with colleagues and escalate complex issues to senior technicians when necessary Assist in training end-users on basic IT functions and best practices Assess incoming requests, prioritise workloads, and ensure that critical issues are addressed promptly while managing multiple tasks simultaneously Technologies: Hardware Support Network Excel More: We are seeking a skilled First Line Technician based in Manchester, UK, in a fast-paced office setting with occasional on-site support visits. This full-time, permanent role offers a pay range of £23,000.00-£30,000.00 per year, with a Monday to Friday schedule and opportunities for overtime. We pride ourselves on exceptional customer service and are looking for a candidate who thrives in a dynamic environment and enjoys both teamwork and independent tasks. last updated 10 week of 2026