Contract Senior Project Manager - Housing Repairs (End-to-End Service Delivery) We are working with a social housing/housing association client seeking an experienced Senior Project Manager (Repairs) to lead an end-to-end repairs service and systems improvement programme. This role requires a repairs-focused Project Manager with a strong understanding of the housing repairs journey from first customer contact through to job completion and aftercare. While a system will be implemented (e.g. Plentific or similar), technology is not the primary driver - this role is about process, operating model, customer experience and structured change delivery. The Role You will join at the start of the programme to: * Stabilise the current repairs service and system * Review the end-to-end repairs journey * Define the future-state operating model * Build and manage a clear, deliverable plan of change This is a service-to-delivery Senior Project Manager role, focused on improving both operational effectiveness and customer outcomes. Key Responsibilities 1. Lead an end-to-end housing repairs service improvement and system implementation project 2. Review and redesign the repairs customer journey, from request logging through to completion and follow-up 3. Define the Repairs Operating Model, including: