Content"ID: 2299. Title: Service Advisor. Location: Bilston Glen, Glasgow Govan. Grade: 3. Closing Date: 31/05/2024, 12:00" /> Skip to content Police Scotland (Opens in a new tab) image/svgxml Toggle navigation Login | Register Home Recruitment events Police Scotland Current Vacancies Recruitment help Login | Register Service Advisor Role type Police Staff Contract duration Permanent Contract type Full Time, Part Time Number of posts N/A Division C3 - CONTACT COMMAND AND CONTROL DIVISION Department Service Centre Location Bilston Glen, Glasgow Govan Grade 3 Salary £28,296 Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum. Allowances Unsocial Hours An unsocial hours level applies to this role. Please refer to the shift pattern/calculator for details. Hours per week 35, Other Shift Pattern C3 Shift Patterns 2024.pdf – 345KB Competency and value framework (CVF) level 1 Closing date 31/05/2024, 12:00 Job advert Vacancies readily available in Govan and Bilston Glen with future opportunities available to relocate to Motherwell. You will provide the highest possible standard of service to the Public and the Force by responding to all emergency and non-emergency calls including the provision of advice and assistance, signposting to appropriate information services, recording call information accurately on relevant systems and identifying the level of initial police action that is required. Please note, if you are successful, we hold you on a list for up to 12 months, so you may be waiting a period of time before you receive a training and start date. We offer a range of full time and part time shifts, to view these please refer to the shift pattern document. Please note your first shift preference may not always be guaranteed. If the shortlisting criteria is met, you will then progress through the selection process. The Selection process is split into two parts - a competency based interview and a half-day selection centre. The interview will be assessed against the following CVF competencies: We are emotionally aware We take ownership We are collaborative We deliver, support and inspire We analyse critically We are innovative and open minded The half-day selection centre that will comprise of the following exercises: Call Taking Assessing and Prioritising information Identifying locations Numeracy, General and Geographic knowledge Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute The half-day selection centres will take place at 0845, 0915, 1300 or 1315 on the following dates:. 27th April - Jackton Force Training and Recruitment Centre. 4th May - Bilston Glen, Ed inburgh. 11th May- Jackton Force Training and Recruitment Centre. 18th May- Bilston Glen, Ed inburgh. 25th May- Jackton Force Training and Recruitment Centre. Full details regarding this vacancy can be found in the attached Role Profile. Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. Role profile Role Profile.pdf – 116KB CVF guidance Competency Values Framework PS.pdf – 216KB You should have been resident in the UK for a minimum of three years immediately prior to application for this role.