Job Description
We are working with a main dealership in the Croydon area close to Mitcham, Sutton, Purley, Coulsdon, Bromley and Caterham who are seeking a Service Advisor.
Job Role – Motor Vehicle Service Advisor
Job Location – Croydon, nr Mitcham, Sutton, Purley, Coulsdon, Bromley and Caterham
Salary – 30k OTE
Service AdvisorDuties include:
Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
Advise on estimated costs of repairs and work to be undertaken
Sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system
Update customer and vehicle records
Document all warranty work in accordance with manufacturer policy
Preparation and completion of invoices
For this Service Advisor position you will have:
Previous experience working as a Service Advisor within a motor garage
Full driving licence
Excellent communication skills
Excellent Customer Service skills
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.