General Information
Salary: £35,335 - £37,847
Working Pattern: Full Time, Part Time, Flexible Working
Location: Nottingham, Nottinghamshire, East Midlands
Type: Permanent
Grade: HEO
Closing Date: 05-Jan-2026
About Us
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our aim is to ensure that people and businesses have access to life‑changing justice.
We are looking for individuals who are committed to public service and want to make a difference in people’s lives.
Job Purpose
The key purpose of the role is to support the Cluster Manager and Cluster Operations Manager by managing functions within the cluster.
Key Responsibilities
* Deliver a consistent and customer‑focused service.
* Ensure effective deployment of resources to meet operational needs.
* Ensure the delivery of cluster performance management objectives.
* Act as Responsible Officer as required.
Operations
* Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups.
* Provide direction and support to local managers, setting local priorities aligned with the business plan.
* Lead Staff Forums as part of employee engagement activities to improve service delivery and staff morale/motivation.
* Ensure that team targets are met and resources are managed to deliver highly effective performance.
* Identify process improvements, managing associated risks and building on team strengths.
* Ensure Governance, risk management registers and contingency plans are in place and updated annually/monthly.
* Ensure compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
* Identify, assess and deliver local training needs.
* Perform Responsible Officer duties such as: identifying and implementing solutions to local problems, ensuring IT/Workstation compliance, health and safety requirements, risk assessments, maintaining an up‑to‑date Asset Register, and escalating Estates Facilities Management issues to MoJ Estates.
Managing Casework
* Work with managers and staff to develop team plans as part of the overall business plan for the cluster.
* Set local priorities and objectives within the context of national/regional strategies and plans.
Analysis
* Identify and implement solutions to local problems, referring more complex problems to the Cluster Operations Manager.
Communication
* Maintain effective liaison with judiciary, user groups and representative organisations.
* Consider wider policy and organisational implications of issues.
* Develop local communication plans that meet the needs of the target audience.
Representation
* Represent the function you have been assigned to at an operational level.
Team Leadership
* Provide operational leadership to managers and staff and role‑model engaging behaviours.
* Provide coaching to support and develop staff, guiding them through substantial change.
* Ensure effective use of TIBs and SOPs to empower staff and achieve high performance standards.
* Apply MoJ HR policies and procedures.
Specialisms
* Have comprehensive knowledge of cluster functions and support policy and procedure development.
* Deliver specific functions as directed by line management in line with the SOP for providing that service.
Financial Authority
* Ensure effective deployment of resources within the allocated budget.
Accountability
* Report to the Cluster Operations Manager / Cluster Manager.
Other Duties
The post holder is required to work flexibly and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility.
Operational Delivery in HMCTS
This role is part of the Operational Delivery Profession, providing essential services to the public across the UK. Examples of delivery roles include court ushers, call centre advisers, and staff at County Courts Money‑Claims Centres and Courts and Tribunal Administration.
Working Arrangements & Further Information
Hybrid working arrangements are available where business needs allow. Minimum of 60% of working time should be in an office based on local estate capacity.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after five years.
* Paid time off through a leave purchase scheme (up to three days).
* Public holidays and one additional privilege day.
* Choice of pension schemes (Civil Service options).
* Extensive training and development opportunities.
* Employee‑run networks for minority, disability, caring, women and LGBT+ staff.
* Family friendly policies including reduced hours and job share.
* Flexible benefits such as voluntary vouchers and discounts.
* Paid parental leave and free annual sight tests for computer users.
Working for the Civil Service
The Civil Service Code sets the behavioral standards expected of civil servants. Recruitment is by merit and open competition. The Civil Service also supports disability confident employers and provides reasonable adjustments throughout the recruitment process.
Diversity & Inclusion
We are committed to attracting, retaining and investing in diverse talent. Visit the Civil Service People Plan and Diversity and Inclusion Strategy for more information.
Veterans Initiative
The MoJ offers a guaranteed interview scheme for eligible former armed forces members to secure rewarding jobs.
Redeployment Interview Scheme
Civil Service departments explore redeployment opportunities before redundancy. Eligible candidates for the Redeployment Interview Scheme may apply where relevant.
Nationality Rules
* UK nationals
* Republic of Ireland nationals
* Commonwealth nationals with right to work in the UK
* E.U., Switzerland, Norway, Iceland or Liechtenstein nationals and settled or pre‑settled status holders plus their families
* Other eligible nationals as outlined in the UK government policies.
Reserve List
A reserve list may be held for up to 12 months for future appointments of similar roles.
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