Job Description
Senior Operations Support AdministratorLocation: AyrHours: Monday to Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00Contract: Maternity Cover (duration to be confirmed)Pay: 15.38 - 16.48 per hour
Be the Operational Backbone of a Fast‑Moving Team
Our client is looking for an experienced Senior Operations Support Administrator to join their busy and high‑performing office in Ayr. This is a key role at the heart of the operation, supporting colleagues, systems and customers to ensure everything runs smoothly day to day.
If you enjoy working in a fast‑paced environment, take pride in delivering excellent customer service and like being the go‑to person for solving problems, this could be an excellent opportunity. Experience within the agricultural sector is advantageous, but not essential.
The Role
Customer Service Excellence
* Act as a professional and approachable first point of contact
* Manage customer queries, orders and service updates
* Provide accurate information on stock availability, orders and delivery times
Operational and Administrative Support
* Process orders and operational tasks using internal systems, including MS 365
* Support the Office Supervisor and provide cover when required
* Assist with complaints, credits and debits, price changes and product queries
* Manage incoming calls, emails and general administration
* Provide cover across the team during holidays, absences and breaks
* Support with stock take activities as required
Teamwork and Collaboration
* Work closely with Sales, Trade, Logistics, Production, Marketing and Finance teams
* Support and guide junior team members with day‑to‑day issues
* Escalate unresolved queries promptly and appropriately
* Represent the team at internal meetings when required
Safety and Compliance
* Follow all security and health and safety procedures
* Provide First Aid support if trained, or be willing to undertake training
What We're Looking For
Personal Attributes
* Confident, proactive and naturally curious
* Reliable, enthusiastic and observant
* A practical problem‑solver who takes initiative
Working With Others
* Strong listening and communication skills
* Supportive, patient and collaborative in approach
* Encourages teamwork and supports the development of others
Thinking and Decision‑Making
* Practical and fact‑focused when making decisions
* Able to understand and consider the wider business context
* Open‑minded with a genuine willingness to learn
Why Apply?
This is a great opportunity to step into a senior support role where your contribution will be valued and visible. You will join a friendly, committed team and play an important part in supporting the business through a key period.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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