Proclinical is seeking a Principal Product Manager to join a dynamic Digital Customer Experience (DCX) team. In this role, you will focus on developing innovative digital products and optimizing existing capabilities to enhance the customer journey. You will lead end-to-end product management for global connected products, translating business goals into impactful product initiatives. This position requires a strong understanding of customer needs, market dynamics, and technology opportunities to drive the execution of a digital roadmap. You will collaborate with cross-functional teams to deliver solutions that simplify the lives of people with diabetes.
Responsibilities:
* Develop a deep understanding of customer needs, competitive dynamics, and market opportunities.
* Lead data-driven processes to test commercial viability and technical feasibility, translating insights into actionable business cases and roadmaps.
* Build and deliver business cases aligned with strategic goals and outcomes.
* Define and execute a clear product vision and integrated roadmap to achieve enterprise and franchise objectives.
* Manage the full product lifecycle, including new feature launches, global market expansions, sustaining activities, and technical debt retirement.
* Set release targets, scope, and value propositions to drive growth and innovation.
* Monitor on-market product performance, including market share retention and product complaints.
* Create process flows to illustrate operational impacts of new or improved capabilities.
* Participate in usability studies to incorporate customer feedback into product development.
* Collaborate with technical architects to ensure consistent solution designs across delivery teams.
* Work with Product Marketing Managers to shape integrated launch strategies for global products.
* Establish best practices for product management and ownership within the organization.
* Coordinate architecture and scalability requirements, guiding investment timing.
* Contribute to annual and strategic planning through bottom-up forecasting.
Key Skills and Requirements:
* Customer-focused mindset with the ability to translate insights into actionable product strategies.
* Strong business acumen and passion for delivering impactful, innovative technologies.
* Data-driven decision-making skills with the ability to balance technical constraints and business outcomes.
* Familiarity with IT systems development, Web, and CRM platforms is preferred.
* Proven ability to lead cross-functional teams and foster collaboration.
* Strong project management skills to translate complex strategies into tactical initiatives.
* Experience developing and commercializing digital products.
* Excellent communication skills, both written and oral.
* Bachelor's degree in engineering, life sciences, business, or a related field.
* Knowledge or experience in diabetes care is a plus.
* Flexibility to travel up to 25% as needed.
If you are having difficulty in applying or if you have any questions, please contact Pat Melody at p.melody@proclinical.com.
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