Job Title: Housing assistant Location: Hybrid – x3 days in Ealing office, x2 home working days 15 hours per week, Monday to Friday 1pm to 4pm Salary - £12,726 per annum 3 month fixed term contract DBS level - Basic Who we are A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into supporting the communities in which we work. Key Responsibilities: Providing administrative support within Customer Support. Ensure that a high level of effective service is consistently provided to both our teams and customers. Develop and maintain effective and positive working relationships with all colleagues and teams you work closely with Allocate and prioritise tasks efficiently so they are completed within timescales Be willing to manage small projects in your team as required by the management team Make sure your objectives and tasks are being met and recorded against the KPI properly to help with tracking and reporting Ensure you give excellent customer service to all internal and external customers Complete all general administration and support tasks that are needed by Lettings, Income, Case Management, and Neighbourhood teams, and any other areas of Customer Support Team Ensure that you update the relevant IT system(s) with every customer contact. Ensure effective management of tasks, answering queries and resolving matters at first point of contact where possible. Qualifications and training Essential GCSE level or equivalent in Maths & English (at least Grade C / Level 4) Knowledge and skills Experience of delivering an effective customer-oriented service Able to effectively prioritise workload Ability to communicate effectively, both verbally and in writing to customer and colleagues, and external service providers Excellent skill level on Microsoft applications – e.g. Word, Excel, Outlook, Teams, F&O, Dynamics A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recsourcing@a2dominion.co.uk. Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.” Closing date for this role is Friday 19th December 2025