Job Summary
The Portsmouth Marriott Hotel is looking for a Front Desk Associate to join the Front Desk team
We are looking for an enthusiastic Front Desk Associate wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.
The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.
At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment
As the Front Desk Associate you will…
* Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
* Confidently all payment types such as room charges, cash, checks, debit, or credit.
* Coordinate with Housekeeping to track readiness of rooms for check-in.
* Supply guests with directions and information regarding property and local areas of interest.
* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
* Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
* Embrace the Marriott culture
A successful Front Desk Associate is someone who…
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
* Strong Communication skills & interpersonal skills
* Excellent level of spoken and written English
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Able to work independently and within a team
* Perform other reasonable job duties as requested by Supervisors.
* Flexible approach to working hours including evening, weekends & bank holidays
In return for your hard work, the Front Desk Associate will receive…
* Discounted stays at over 7,300 hotels worldwide
* Discounted food & drink in all our restaurants and bars
* Discounts for your friends and family
* Free use of Leisure Club facilities
* Wellness and mental health programmes
* Paid Holidays and Bank Holidays
* Double pay for working bank holidays
* Gratuities
* World class training and development
* Unlimited career opportunities (internationally and locally)
* Half price cinema tickets
* Specially curated discounts in thousands of shops and discount in Swindon Designer Outlet
* Staff parties
* Free meal on shift
* Free car parking
* Service awards and recognition gifts
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott