Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole.
This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity. The role is largely desk-based, acting as the first point of contact for customer technical enquiries, repairs, upgrades and defect reports across naval and maritime systems used globally.
Key responsibilities include:
* Act as the first point of contact for technical issues, defect reports and support enquiries
* Carry out initial fault triage and technical investigations before escalating to engineering teams where required
* Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
* Ensure engineers have correct travel documents, equipment and technical information before deployment
* Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
* Support FAT, STW, HAT and SAT activities
* Assist with technical documentation, service manuals, MoD paperwork and reporting
* Maintain support trackers, customer feedback logs and product update records
* Support obsolescence management and release technical notifications to customers
* Work closely with aftermarket and repair teams to ensure quotations, repairs and upgrades meet customer deadlines
To be successful in this role, you will have:
* Previous engineering support, field service or technical coordination experience
* Strong fault-finding and problem-solving skills
* Electrical, electronic or mechanical engineering knowledge
* Ability to interpret technical drawings and documentation
* Strong communication and customer-facing skills
* Defence, marine, aerospace or regulated industry experience desirable
* HNC/HND or equivalent in Engineering
* Eligibility for SC clearance (5 years' UK residency with no visa or sponsorship requirement)
This is a great opportunity to join a growing defence engineering business supporting critical maritime systems used globally.
This a full time, permanent role is based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working when required.
For a confidential conversation or to request the full job description, please click apply and send a full copy of your CV to Becki