Job Description
The Assistant Manager is the operational backbone of the department — managing mid-tier client and supplier accounts while ensuring quality, speed, and accuracy.
They act as the Manager’s right hand: supporting execution, coordinating daily tasks, and mentoring Senior Executives to maintain excellence across all work streams.
They also operate group tours throughout the United Kingdom & Europe from Global Customers.
COMPETENCIES:
Who: Desire to work in European inbound tourism.
Highly Driven, Sets high standards and goals, Quick learner, Problem solver, Organization and planning, Integrity/honesty, Calm under pressure, Attention to detail, Persistent, Work ethic, Flexible/adaptable, Enthusiasm, Passionate about service, Resourceful, Multitasker, well organised. Curious & always looking for new suppliers or itineraries to offer.
Relationships: Team player with collaborative approach; Proactivity/takes initiative; Treats people with respect; Listening skills & open to criticism and others’ ideas; Written & oral communications; Teamwork; Values the power of relationships.
Technical: Product knowledge of EU/UK; adapt to processes and IT Systems; good knowledge with Excel & Word. Very well-organized using tools such as Outlook...