Overview
Retail Assistant - Prescription Services & Customer Support
Location: Bedford
Employment Type: Permanent, Full-Time (including rotational weekend shifts)
Salary: £24,000 plus excellent benefits and structured training and development programme
About the Role
This well-respected national chain seeks a confident and customer-focused Retail Assistant to join the Bedford-based team. This is a dynamic, front-facing customer service role ideal for someone with a strong background in customer service and a keen eye for detail. You'll play a vital part in supporting customers with prescription-related queries, managing appointment bookings, and guiding them toward the most suitable products and services. Working with a qualified, committed and professional team adds to the attraction of this position, as this post offers real progression and real career development.
Key Responsibilities
* Assist customers with prescription handling, ensuring accuracy and confidentiality
* Organise and manage customer appointments with efficiency and professionalism
* Provide tailored product and service recommendations based on individual needs
* Maintain a welcoming and well-presented retail environment
* Collaborate with team members to ensure smooth daily operations
* Uphold company standards in customer care, compliance, and service delivery
About You
* Minimum of 3 years' experience in a customer-facing retail or healthcare setting
* GCSEs in Maths and English (Grade C/4 or above)
* Excellent command of spoken and written English
* Strong interpersonal skills with a proactive and empathetic approach
* Comfortable working in a fast-paced environment with weekend rotation
* Organised, reliable, and committed to delivering exceptional service
Benefits
* A supportive team culture with ongoing training and development
* Opportunities to grow within a well-established retail environment
* Competitive salary and benefits package
* A chance to make a meaningful impact on customer wellbeing
Unfortunately this employer does not hold an employment sponsorship licence
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