Are you prepared to lead a team of technical experts, championing excellence in support services and paving the way for superior client satisfaction as a Senior Support Engineer? As part of our Digital & Data team, you'll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability. Digital Operations is one of our fastest growing capabilities as we look to provide live operational support to our clients, and as a Digital Operations Senior Support Engineer you will be working within, or leading a team, responsible for ensuring bugs are analysed and fixed within defined time frames according to SLA's; identifying and implementing features that will ensure continuous improvement of client applications. You could be working alongside, mentoring and supporting colleagues on L1 and L2 teams, or you could be part of a dedicated L3 support team in larger multi-supplier settings.