My client, a leading manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management / Field Service Functional Consultant, working outside IR35, for a 9 month piece of work.
The postholder of this role will be responsible for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management.
This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions.
The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud.
Key Responsibilities
* Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality.
* Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes.
* Service Contracts & Warranties: Implement service agreement structures, warranty handling, pricing models, and service entitlements to support revenue and compliance requirements.
* Mobile Service Management: Deploy and support ...
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