1. Market Leading International business
2. A fantastic opportunity to join an expanding business
About Our Client
Senior Customer Support Coordinator, Reading: With over a century of innovation, this renowned manufacturer supplies high-performance equipment, and diagnostic systems to professional industries across the globe. Their UK team is part of a long-standing, values-driven organisation known for quality, customer commitment, and a strong presence in a number of industrial sectors.
Job Description
Senior Customer Support Coordinator, Reading:
3. Act as a senior point of contact for B2B customers, ensuring timely and professional service.
4. Manage end-to-end order processing and resolve complex service issues.
5. Liaise with internal departments including sales, logistics, and technical teams to meet customer needs.
6. Monitor service levels and KPIs, identifying areas for improvement.
7. Provide coaching and support to junior team members as needed.
8. Maintain accurate records within CRM and ERP systems.
9. Support the implementation of service initiatives and process improvements.
10. Contribute to the ongoing development of customer service standards and policies.
The Successful Applicant
Senior Customer Support Coordinator, Reading:
11. Proven experience in a senior B2B customer service or coordinator role.
12. Strong analysis skills including Excel to VLookUp & Pivot Table level
13. Strong knowledge of order processing, account management, and CRM systems.
14. Some experience of leadership or management of a small team
15. Excellent communication and interpersonal skills with a professional demeanour.
16. Ability to handle complex queries and resolve issues efficiently.
17. Detail-oriented with strong organisational and multitasking abilities.
18. Comfortable working across departments and collaborating with external partners.
19. Proficient in Microsoft Office; SAP experience is desirable.
20. A proactive, hands-on approach with a passion for delivering exceptional service.
What's on Offer
Salary of circa £30,000 to £35,000 dependant upon experience, hybrid working (after probation) and an excellent range of benefits.