Posted: 18 June
The role
role overview
This is a blended role combining responsibilities across the National Stalking Helpline (0.6 FTE) and the National Advocacy Service (0.4 FTE). The postholder will deliver high-quality, trauma-informed support across the full victim journey from first contact and immediate risk assessment through to ongoing advocacy and multi-agency casework.
The role ensures a seamless service for victims, supporting individuals at all risk levels through:
Immediate advice, triage, safety planning via the helplineOngoing advocacy, case maangement, and support navigating the criminal justice systemThis model strengthens continuity of care and ensures consistent, victim-centred support across services.
duties and responsibilities: National advocate (.4) National helpline (.6)
Provide advice, guidance, emotional support, safety planning, and risk assessment to individuals contacting the National Stalking Helpline.Answer incoming calls to the helpline and manage contacts in line with service standards.Helpline duties day/week/FTE with flexibility to meet demand/needProvide tailored advocacy support, advice, and guidance to victims living including emotional support, risk assessment, and safety planning.Using the SASH, conduct follow on risk assessments to inform ongoing safety planning.Develop and maintain individualised advocacy plans for each client.Support clients to navigate the Criminal Justice System (CJS), civil and family courts.Liase with other professionals and agencies, such as housing, health, social care, and law enforcement, to ensure coordinated support.Proactively research and build strong working relationships with support services and share best practiceAdvise and advocate on behalf of victims when their rights under the Victims' Code are not being metUndertake ISA accreditation (training provided if not already achieved).Apply cyberstalking knowledge and seek cyber technical support on complex cases.Manage a caseload of advocacy up to 12 clientsEnsure prompt case closure when advocacy needs end, victims withdraw consent, or contact attempts fail.Respond to contacts from victims, friends, family members, and professionals seeking support or information.Make safeguarding referrals and maintain compliance with safeguarding policies.Conduct surveys and feedback to assess service impact.Maintain accurate, timely, and confidential case records in line with organisational standards.Deliver one-off advocacy interventions where appropriate.Initially office based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office ; 60% home)
