Customer Service Administrator - East Sussex
* Competitive salary in the range of £26,000 to £30,000 per year
* Monthly performance-based bonus scheme
* Friendly and supportive office environment in Eastbourne
* Casual workwear policy promoting a relaxed atmosphere
* Convenient central location with excellent transport links
The role of Customer Service Administrator:
* Responding to Customer queries via phone, email, and social media
* Preparing quotations based on client's specifications
* Communicating with Carriers, H/O, and suppliers
* Supporting the sales team with administration tasks
* Building relationships with clients to boost retention
* Collaborating with internal teams
* Maintaining accurate and up-to-date customer records
* Providing status updates on shipments, delivery schedules, and any changes/delays
* Handling any customer complaints professionally
* Staying up to date with industry trends, procedures, and regulations
The ideal Customer Service Administrator:
* Experience in customer service, particularly in the transport, logistics & distribution industry
* Strong communication and interpersonal skills to build and maintain client relationships
* Excellent problem-solving abilities and a proactive approach to challenges
* Proficiency in using customer relationship management (CRM) tools and systems
* A collaborative mindset and the ability to work effectively in a small team setting