Job Description
Area Manager
* Employment Type: Full-Time
* Location: Multiple client sites within the Diss area
* Reports to: Operations Manager
* Salary: Competitive
We are seeking a dedicated Area Manager to oversee and manage cleaning operations across multiple client sites within a designated area. This role is crucial for ensuring high standards of cleanliness, efficient staff management, client satisfaction, and compliance with health and safety regulations. The Area Manager will be instrumental in maintaining and growing the business through strong client relationships and consistent, quality service.
Day-to-day of the role
* Oversee day-to-day cleaning operations across assigned locations, ensuring all sites meet client expectations and company standards.
* Develop and implement cleaning schedules, ensuring timely and efficient completion of all tasks.
* Regularly inspect sites to ensure compliance with health, safety, and hygiene standards.
* Recruit, train, and manage cleaning staff, ensuring they are motivated, well-trained, and performing to expected standards.
* Conduct performance evaluations and provide ongoing coaching and support to team members.
* Manage employee schedules, attendance, and payroll, ensuring adequate coverage for all sites.
* Serve as the primary point of contact for clients within the assigned area, addressing concerns, resolving issues, and maintaining strong relationships.
* Conduct regular client meetings to review service quality, gather feedback, and identify potential improvements or additional services.
* Ensure contractual obligations are met and look for opportunities to grow business with existing clients.
* Implement quality assurance checks to ensure cleaning services meet or exceed client expectations.
* Identify areas for improvement in cleaning processes, equipment use, and staff performance.
* Take corrective action to resolve issues promptly, minimising disruption to client operations.
* Conduct cleaning audits monthly for all schools, doctor’s surgeries, and dentists, with CQC cleaning audits quarterly for doctors’ surgeries.
* Ensure that all staff comply with health and safety regulations, using appropriate PPE and cleaning materials safely and effectively.
* Conduct risk assessments for each site, ensuring that all hazards are identified and addressed.
* Maintain up-to-date records of staff training and site audits.
* Manage the budget for your area, ensuring cost-effective use of cleaning supplies, equipment, and labour.
* Monitor stock levels and ensure all cleaning materials and equipment are available and well-maintained.
* Prepare regular reports on operational performance, financials, and client satisfaction.
Required Skills & Qualifications:
* Previous experience in a supervisory or management role within the cleaning, facilities management, or related industry.
* Strong organisational and multitasking skills, with the ability to manage multiple sites and teams simultaneously.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and staff.
* Solid understanding of health and safety regulations related to cleaning services.
* Full, clean driving license (as travel between sites may be required).
To apply for the Area Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.